Área de la Empresa | Call Center |
Cargo Solicitado | Soporte Técnico |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De tres a cinco años |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Nicaragua |
Departamento | Managua |
GENERAL DESCRIPTION OF POSITION
We’re looking for an experienced technical individual for our IBM – Midrange Engineer II position! As a part of the solutions team, you will be accountable for understanding client business and technical requirements, technical design based on best practices, solution implementation, documentation and communication with your team and client.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Design, Implement and support various aspects of the IBMi (iSeries-AS/400) platform
- Maintain and deploy any required operating system upgrades and PTF installations
- Design, maintain IBM iSeries backups utilizing BRMS, FSFC, and VTL
- Knowledge to setup BRMS software and enterprise tape library architecture (save/restore) Intermediate level
- Knowledge to set up and configure Full System Flash Copy(FSFC) Intermediate level
- Knowledge of Mimix replication software, or similar software experience, is required
- Knowledge of Help Systems tools such as CCSS, Robot Scheduler, Robot Alert, Nagios or similar software is required
- Perform Tuning and Capacity planning as required for all IBM iSeries Systems/Logical Partitions
- Provide tier-3 support for operations and applications teams where possible
- Assist with various object implementations when requested and adhere to IBM iSeries object level security best practices
- Task oriented, capable of managing multiple work streams while maintaining focus on results
- Provide 3rd tier support for escalated issues regarding customer systems
- Ability to communicate clearly in a large enterprise environment
- Able to support 24/7 on-call-Perform basic hardware maintenance activities
- Understand and recommend IBM OS400 system and user security
- Provide technical support, training and direction to NOC staff and other team members
- Configure partitions and systems using the Hardware Management Console (HMC) through traditional HMC and Virtual HMC
- Interface to vendor support organization(s) and work through problem resolution
REQUIREMENTS
- Degree in Computer Science, Information Technology, or a closely related discipline
- Between 3 to 5 years of experience with IBM systems.
- Intermediate to advanced English command (above 75%)
- Knowledge of AS/400 system administration and troubleshooting.
- Knowledge of AS400 High Availability setup, configuration and administration of MIMIX, iTerra.
- Experience with PowerVM and VIOS a plus for future designs
- Experience with PowerVC as well as Live partition mobility is a plus
- Proficiency in LPAR design, build and validation (Logical Partitioning) (desirable)
- Proficient in planning and upgrading the IBMi operating system (OS/400) and HMC/Firmware
- Proficient in IBM iSeries work management
- Knowledge of network protocols and troubleshooting skills. IBM iSeries TCP/IP configuration and NETSTAT troubleshooting.
- Knowledge of IBMi networked systems, access and security guidelines and procedures.
QUALIFICATIONS
- Ability in solving technically challenging problems involving IBMi based on critical applications and hardware issues.
- Skill in prioritizing and balancing multiple tasks.
- Expertise in establishing and maintaining cooperative working relationships with other employees.
- Competence in providing excellent customer service.
- Skill in working in a teamwork environment.
- Adaptability and Flexibility
- Time management and organization
- Eagerness to learn
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