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Oferta de empleo

QA Quality Analyst Advanced Portuguese and English

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Concentrix. Trabajo en Nicaragua con www.tecoloco.com.ni. Las mejores ofertas de trabajo y ofertas de empleo en Call Center en Nicaragua.


Detalle de la oferta

detalle de la oferta

Concentrix
http://www.concentrix.com Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements.
NOMBRE DE LA OFERTA
QA Quality Analyst Advanced Portuguese and English Área de la empresa:Call Center
Cargo solicitado:Jefe o Encargado de Call Center
Puestos vacantes:1
Tipo de contratación:Tiempo completo
Nivel de experiencia:menos de un año
Género:Indiferente
Edad:18 / 70
Salario máximo (USD):
Salario mínimo (USD):
Vehículo:Indiferente
País:Nicaragua
Departamento:Managua
Experiencias

EXPERIENCIA(S) REQUERIDA(S)

Jefe o Encargado de Call Center Opcional
Idiomas

IDIOMAS

Inglés
Requerido
Nivel:
Avanzado


Portugués
Requerido
Nivel:
Avanzado


Descripción

DESCRIPCION DE LA OFERTA

Evaluates the quality of the calls based on the client Standards. Delivers Quality Compliance Reports weekly and monthly, also provides training, coaching and feedback to Advisors and leaders at the account.

Minimum 6 months of experience in this position within the BPO industry preferably, advance Portuguese and English level, and tech savvy (Computers)

Key Accountabilities:
• Sets, assists and performs calibrations with peers and account leaders.
• Builds, delivers and follows up improvement Plans for Advisors and line of business assigned.
• Must complies with self-guided training, evaluations volume, and feedback deliverance quota.

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