Descripción de la Oferta

Evaluates, designs, documents, installs, implements, tests, and performs problem isolation and resolution; and monitors, tunes, sets standards and maintains a range of network components and systems. Performs these functions across some, but not all, physical media, Operating Systems, File Systems, protocol stacks & network components.

Key Accountabilities:
• Uses monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems; gauge performance and activity.
• Devices solutions to operational problems within the capacity and operational limitations of installed equipment.
• Develop and execute contingency plans for network related hardware failures including isolated and major outages.
• Manage incident, change and request cases submitted to the NOC team for resolution.
• Strong belief in ownership, from identification, through resolution and validation of Operational issues. Follow defined escalation paths to ensure proper resolution.
• Provides Level 2- 3 support to investigate and resolve problems, inefficiencies, and performance issues which will require shift work or after hours call-in to meet customer SLAs.
• Provides direction and leadership to less experience staff.
• Ideally certified in Cisco Nexus, Cisco routing, switching and wireless, Cisco security products, Fortinet security and wireless
• Knowledge of telecom technologies including Cisco and Avaya
• Certifications: Cisco CCNA, CCNP, CompTIA Security+

Experiencia Requerida

Educación Superior

Lenguajes