Área de la Empresa | Call Center |
Cargo Solicitado | Ejecutiv@ de Call Center |
Puestos Vacantes | 70 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | Menos de un año |
Género | Indiferente |
Edad | 18 / 45 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Nicaragua |
Departamento | Managua |
COSTUMER SERVICE SPECIALIST
Position Title: Customer Service Specialist
Description Position:
The ideal candidate will have experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction.
Responsibilities:
• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
• Offers alternative solutions where appropriate with the objective of retaining customers’ business
• Identifies and escalates emerging product or customer dissatisfaction issues
Skills/Education/Experience:
• Prior customer service and/or financial related account experience preferred
• Must demonstrate aptitude for sound problem solving skills and ability to solve customer issues in an efficient and courteous manner
• Ability to navigate the Internet and web-based programs
• Must possess strong English comprehension skills; ability to communicate clearly and effectively with all levels within an organization in
English and Spanish
• Strong work ethic and demonstrates excellent record of attendance and punctuality
• Accent-neutral English speaking skills and Spanish bilingual required
• Must pass a language proficiency test
• Must pass a proficiency test
• Must have computer and typing skills
• Must have schedule flexibility Monday-Sunday (2 days off a week)
– Candidates must submit clearances from their community, local Police record
– Candidates must submit all customary legal documents (including but not limited to birth certificates, school diplomas and employment certifications) prior to hire.
Ejecutiv@ de Servicio al Cliente (Opcional) |
Cualquier Área de Estudios Requerido |
Universidad Completa | Graduado |
Completa Requerido |
Inglés Requerido |
Avanzado |
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