Descripción de la Oferta

As a Risk Operations Manager, your task will be to help transform the traditional global remittance industry, specifically through developing, managing and leading world-class Risk teams. This includes managing, executing and continuously improving the ongoing Risk support needed to meet service level agreements (SLA), quality and productivity targets; making key hiring decisions, implementing succession plans, developing people, and managing individual and team performance; supporting and executing the operational direction of the site’s Risk teams in support of company goals and initiatives; driving operational continuous improvement efforts leveraging teams and resources across the company; and providing project management as it relates to the operational support of current and future products, services and markets. This position is based in Managua, Nicaragua.

Job Requirements
Drive team and individual success against key performance indicators (KPIs) for areas of responsibility.
Manage performance of multiple direct reports which may include front line Risk Investigators (RI1 & RI2), Fraud Squad and Team Leads – as well as additional individual contributor roles as needed.
Execute on succession planning, recruiting (as hiring manager), retention and career development tactics directly and in conjunction with peers, Human Resources (HR) and Recruiting.
Ensure adequate and the appropriate level of RI support capacity for assigned shifts, teams and initiatives on an ongoing basis.
Reviews and recommends new methods and procedures to ensure daily operations are more efficient and effective. Handles exception items, resolves complex issues, and assists with departmental projects.
Designs and implements training/up-skilling courses for enhancement of job knowledge and developmental courses for Risk Team Leaders and Risk Teams
Contribute to the development of and then execute on operational project and initiative roadmaps to ensure ongoing performance, process or tool improvements and scalability.
Proactively identify operational risks or issues and work closely with internal and external partners and stakeholders for solutions.
Identify and contribute to the creation of new metrics, KPIs, reporting and monitoring to drive operational excellence.
Actively nurture appropriate communication and feedback loops inside the team and throughout the company to leverage insights and learning to their fullest potential.

Job Qualifications
Bachelor’s degree in a technical, business, or related field.
Within two to three year of’ experience managing Risk teams in a fast paced technology environment, including at least two years’ experience managing multiple levels of roles including but not limited to people managers such as Team Leads.
Demonstrated success working under pressure of deadline with competing priorities.
At least two years of Intermediate proficiency in Excel and working with data to drive driven.
Experience working with a 24x7 environment and a willingness to adjust schedules to accommodate emerging business
Excellent verbal and written communication skills (English).

Experiencia Requerida

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