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Oferta de empleo

IT Specialist Blingual

Concentrix. Trabajo en Nicaragua con www.tecoloco.com.ni. Las mejores ofertas de trabajo y ofertas de empleo en Informatica Internet en Nicaragua.



Detalle de la oferta

detalle de la oferta

Concentrix
http://www.concentrix.com Concentrix is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements.
NOMBRE DE LA OFERTA
IT Specialist Blingual Área de la empresa:Call Center
Cargo solicitado:Jefe de Informatica Sistemas
Puestos vacantes:1
Tipo de contratación:Tiempo completo
Nivel de experiencia:de cinco a diez años
Género:Indiferente
Edad:25 / 60
Salario máximo (USD):
Salario mínimo (USD):
Vehículo:Indiferente
País:Nicaragua
Departamento:Managua
Idiomas

IDIOMAS

Inglés
(Opcional)
Nivel:
Avanzado


Educación superior

EDUCACION SUPERIOR

Informática | Sistemas
Opcional
Nivel académico
Universidad Completa | Graduado

Descripción

DESCRIPCION DE LA OFERTA

•    Troubleshoot connectivity issues
o    Network
o    File Shares
o    Software
•    Analyze and resolve various technical support issues for end users
•    Support ranging from basic setup to complex issues
•    Support operation of Operating Systems (7,8.1, 10 some Mac OS)
•    Configure, and maintain desktop applications
•    Support desktop applications (Outlook, Office, Word, Excel, etc...)
•    Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
•    Provide user data and application recovery
•    Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
•    Use tools and methodologies to load, copy and customize operating system configurations for deployment
•    Responsible for tracking hardware and software inventory
•    Familiarize end users on basic software, hardware and peripheral device operation
•    Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
•    Works with vendor support contacts to resolve technical issues within the desktop environment
•    Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
•    Works with other IT team members regarding new branch builds and upgrades
•    Dealing with queries by following departmental procedures for fault resolution
•    Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
•    Arranges for and/or prepares equipment for shipping/receiving
•    Maintains IT records and tracking for area of responsibility
•    Ensures that supported customer accurately completes the approved work request with the date and time of submission
•    Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
•    Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
•    Maintain adequate knowledge of operating systems and application software used to provide a high level of support
•    Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
•    Office 365, Active Directory, Information Security and Citrix experience


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