Descripción de la Oferta

•    Troubleshoot connectivity issues
o    Network
o    File Shares
o    Software
•    Analyze and resolve various technical support issues for end users
•    Support ranging from basic setup to complex issues
•    Support operation of Operating Systems (7,8.1, 10 some Mac OS)
•    Configure, and maintain desktop applications
•    Support desktop applications (Outlook, Office, Word, Excel, etc...)
•    Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
•    Provide user data and application recovery
•    Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
•    Use tools and methodologies to load, copy and customize operating system configurations for deployment
•    Responsible for tracking hardware and software inventory
•    Familiarize end users on basic software, hardware and peripheral device operation
•    Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
•    Works with vendor support contacts to resolve technical issues within the desktop environment
•    Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
•    Works with other IT team members regarding new branch builds and upgrades
•    Dealing with queries by following departmental procedures for fault resolution
•    Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
•    Arranges for and/or prepares equipment for shipping/receiving
•    Maintains IT records and tracking for area of responsibility
•    Ensures that supported customer accurately completes the approved work request with the date and time of submission
•    Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
•    Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
•    Maintain adequate knowledge of operating systems and application software used to provide a high level of support
•    Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
•    Office 365, Active Directory, Information Security and Citrix experience

Educación Superior

Lenguajes