Detalle de la Oferta

Descripción de la Oferta

Please upload an English Resume when you apply. This will also be Work On Site in IBEX Managua, Nicaragua.

You will act as the primary point of contact for customers, handing inquiries, complaints, and feedback. We have a set of high standards for job qualification and job performance.

Responsibilities:

· You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

· You will make outbound calls to our customers to schedule maintenance calls.

· Utilize call scripts for products and services and refer to them during calls. These will be delivered with an authentic cadence; be clear, compelling and personable.

· Follow procedures and processes within the Customer Experience Team to address issues, concerns, or follow ups.

· Build positive relationships by going above and beyond with every customer’s interaction, ensuring that all questions are addressed appropriately.

· Meet daily qualitative & quantitative targets for yourself and your team.

· Identify opportunities for driving sales & revenue by selling memberships, or recommending estimates, products, etc.

To be successful in this role, you must be:

· A Customer Champion: Able to address each individual customer’s needs with empathy & patience while following company procedures.

· Solution Drive: Able to find a solution for, or to deal proactively with customer concerns or issues that may arise.

· A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment.

· Detail Oriented: Listen attentively & document details of the interaction.

· Communicative: Able to communicate information via writing and spoken word clearly and concisely

Requirements:

· Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

· Proven track record in customer service.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications in English

· Ability to build trust and demonstrate empathy.

· Personality that blends well with a fast-paced, goal-driven environment.

· Competitive individual contributor who also loves to win as a team.

· Highly motivated, flexible and great attitude on life.

Lenguajes