Detalle de la Oferta

Descripción de la Oferta

We are looking for a high energy and dynamic assistants to speak to clients. This individual will be responsible for taking all incoming calls, qualifying leads, scheduling appointments, placing facility requests, reviewing financial and medical records, following up on pending tasks for client case progress. You’ll be one of the first touch points for our potential clients and set the tone for the business relationship.
Our hours of operation are 8:00AM to 6:00PM US Central Standard Time. You'll only work 8.5-hour shift per day, 5 days a week.
Requirements
• Handle incoming and outcoming calls and emails with facilities related to record orders.
• Articulate value proposition, overcome objections, and build the relation with facilities for the best outcome for the law firm.
• Respond and engage in conversation to disseminate the appropriate information from facilities to submit orders effectively.
• Demonstrate strong time management skills and efficiency in handling an increasing workload by consistently applying training, real-world call experience, and constructive feedback from recorded conversations.
• Have a firm grasp on our client file to troubleshoot any issue preventing the case from moving forward.
• Develop an expert and constantly evolving understanding of the torts we are advertising.
• Set our attorneys up for success by gathering pertinent information and entering it into our CRM.
• Keep the client files organized and updated by inputting critical documents into our CRM using specific protocols and instructions.
• Working with your lead to continue honing your qualifications skills based on their feedback and subject matter expertise.
• Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates.
• Never stop learning about our business, clients, our services, competitors, and how they tie together.
Qualifications
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Either knowledge of medical terminology, HIPAA law and record retrieval process, or a strong desire to begin a highly successful career.
• Experience in personal injuries or mass torts.
• Track record of meeting and exceeding goals.
• Naturally curious and passionate; you’re a lifelong learner.
• A consistent, high-energy attitude with a strong, self-driven sense of motivation.
• The ability to deal with and thrive on objections and rejections daily.
• Positive attitude.
• A team player who serves as a bridge between our offices.
Benefits:
• Immediate inclusion into payroll from day one (regular payroll).
• Career advancement opportunities.
• Annual evaluations.
• Potential performance bonuses.

Experiencia Requerida

Educación Secundaria

Lenguajes