Detalle de la Oferta

Descripción de la Oferta

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.


I. Summary/Objective:

The Billing & Collections representative is responsible for ensuring that outstanding insurance claims are processed and paid correctly, while partnering with management and insurance companies to investigate and resolve billing issues. Make necessary corrections to resubmit claims for proper payment.

II. Responsibilities:

Contact insurance carriers via portal, phone, fax and email to follow up on outstanding claims until payments are received

Identify, Investigate and resolve billing discrepancies

Resubmit claims as needed via clearinghouse, fax, portal and mail

Review clearinghouse errors and rejections to ensure all claims are corrected and resubmitted

Update the status of the claim in the billing system and add accurate notes to reflect actions taken for collections

Document and report recurring errors and trends to Management for resolution

Report identified training opportunities for the stores

Ensure all collections questions submitted via Service Now tickets are worked daily

All others duties as assigned


III. Education and Experience:

1–2-year experience in insurance billing and collections.

Excellent knowledge of MS Applications - Excel, Outlook.

Degree in finance, accounting or related field is preferred.

US Insurance Billing experience preferred.


IV. Skills/ Qualifications:

Bilingual – Advanced English

Problem solving skills

Detail-oriented with strong analytical skills

Strong verbal and written communication skills

Organizational and time-management skills

Results-driven

Team player

Ability to work independently and meet deadlines

Ability wo work in a fast-paced environment

Experiencia Requerida

Educación Secundaria

Lenguajes