Detalle de la Oferta

Descripción de la Oferta

About ibex:

Ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities
Manage incoming calls and/ or chat from customers.
Provide appropriate follow up which may include outbound calls.
Assess customer’s needs and guide the customer accordingly.
Maintains acceptable call lengths while remaining friendly, informative and helpful.
Maintains productivity and quality standards.
Demonstrates appropriate sense of urgency for customer responses.
Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
All other duties as assigned.
Qualifications
Language/Communication Skills

Ability to fluently speak and write English
Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
Demonstrates clear and polite written and oral communication.
Technical Skills

Ability to type 25 words per minute with 90% accuracy.
Ability to effectively navigate the internet, email and instant messaging.
Basic computer proficiency.
Customer Focus

Demonstrates a strong customer Orientation.
Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills

Friendly and upbeat style.
Displays helpfulness.
Ability to empathize with customers.
Ability to set expectations and deliver information in a positive and articulate way.
Ability to handle irate customers effectively.


Problem-Solving Skills

Investigates and take action to meet customer’s needs.
Ability to use emotional intelligence to resolve customer’s issues.
Solves routine problems effectively, gathering the information necessary from the customer.
Applies systematic approach to solving problems.
Ability to demonstrate critical thinking skills.
Interpersonal Skills

Professional and positive interactions with others and is able to establish rapport quickly.
Treats others with courtesy and respect.
Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
Ability to work with little or no supervision and operate within a team environment.
Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility

Ability to adapt to changes. (Working on different teams, line of businesses and on site)
Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
Must be able to work full-time
Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

Medical Insurance
Paid Time Off
Paid professional training
Employee referral bonus plan
Free Transportation

Educación Secundaria

Lenguajes