Detalle de la Oferta

Descripción de la Oferta

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:
The Appointment Scheduler is a vital position within the organization. You support our dynamic and growing business by scheduling patients for our 250+ optical retail stores across the United States to have an eye exam. We are the first contact the customer has and it’s important we provide the utmost respect and professionalism at all times.
We operate a high-paced action-packed call center environment. We are not afraid of change and pride ourselves on incorporating state-of-the-art techniques and equipment in everything that we do. Our ideal candidate brings a positive attitude, a high sense of urgency and naturally provides world-class customer service. The ideal candidate also displays a high attention to detail, is adaptable to changes and has the ability to position our brand by standing out from our competitors. Our appointment setting team looks for go-getters who are able to meet targets by working under pressure.

Responsibilities:
• Must be able to handle 120+ calls a day and keep a competitive conversion rate.
• Able to meet daily and monthly targets of appointments booked.
• Greet customers as they pick up the phone and introduce themselves and the company.
• Identify lead opportunities and convert them into appointments as close to the call date as possible.
• Present products, services and promotions in a concise, clear and attractive manner in order to attract new customers and create brand loyalty to existing ones.
• Listen attentively and answer any questions that the potential patient asks to the best of ability
• Be an advocate of the brands we represent by conveying our company’s values in every interaction.
• Work together with leadership to improve own performance in order to achieve internal goals.
• Instill confidence for customers through clear and effective communication

Education and Experience:
• 1+ years’ experience customer service experience, retention, collection or tech support in a call center environment is required.
• Setting appointments or cold calling preferred but not required

Skills/ Qualifications:
• Advanced communication (English) skills
• Interpersonal skills
• Pleasant and professional working ethic
• Customer Service and sales oriented.
• High attention to details
• High technical proficiency
• Ability to multitask.
• Ability to handle multiple personalities from customers
• Active listening skills.
• Results and solutions oriented
• Adaptability to change
• Energetic and outgoing personality
• Go getter and competitive attitude
• Openness to feedback
• High negotiation skills
• Proficient with Microsoft package
• Schedule flexibility

Experiencia Requerida

Educación Secundaria