Detalle de la Oferta

Descripción de la Oferta

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:
The Opticall BPO Customer Service Agent is a vital position within the organization, you are an energetic, problem solver that creates a sense of secureness to our customer’s concerns. You partner with Store Managers to find the best solution to any customer concern and always take into account our policies while ensuring to provide the fairest solution to our customers.

Responsibilities:
• Manage 100+ inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Share common knowledge and scenarios with peers
• Meet personal/team qualitative and quantitative targets

Education and Experience:
• High School Diploma and/or College Degree are highly preferred.
• Previous experience in a call center environment is not a must, but preferred

Skills/ Qualifications:
• Strong phone and verbal communication skills along with active listening
• Familiarity with computer systems and best practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Advanced English level
• Openness to feedback
• Strong people skills, ability to show empathy and ownership
• Problem solving attitude
• Schedule flexibility
• Customer Service skills
• Data Entry Skills
• Ability to build Relationships
• Interpersonal Savvy
• Excellent Reading and Writing skills.

Educación Secundaria