Detalle de la Oferta

Descripción de la Oferta

Company’s overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest-growing BPOs in Nicaragua and foot-printing the country with tremendous career opportunities, attractive compensation & benefits packages for our talented team members.
With over 15 support departments such as Sales, Marketing, Finance, Human Resources, Call Center, Telemedicine, IT, Back-Office and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:
The Refractionists position is one of our key components in this company. We provide assistance to more than 100 optical retail stores across the United States by performing eye exams. We are the face of this company, reason why outstanding interpersonal skills and professionalism are a must. Urgency is essential in our day to day routine, always adapting to new procedures that can develop our potential. Our ideal candidate brings a high sense of urgency and naturally provides world-class customer service.

Responsibilities:
• Must be able to handle a high volume of refractions.
• Assist customers with a warm friendly face and body language, this includes an excellent personal presentation
• Provide accurate and clear information regarding the services in question
• Work collaboratively with the internal teams
• Ability to adapt to new updates with constant feedback
• Take on other duties as assigned

Education and Experience:
• Bachelor’s degree (B.A.) is preferred but not required.
• At least a year of customer service experience is preferred but not required

Required Skills:
• Ability to read, write and speak perfect English and Spanish.
• A third language will be considered a plus.
• Excellent communication (English) and interpersonal skills since you are addressing the customer through a video call. Always with a clear portrayal of the professional working ethic.
• Full attention to detail.
• Ability to document all interactions and provide all information needed for a complete eye examination.
• Ability to work under pressure

Experiencia Requerida

Educación Superior

Lenguajes