Área de la Empresa | Call Center |
Cargo Solicitado | Jefe o Encargad@ de Call Center |
Puestos Vacantes | 2 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Nicaragua |
Departamento | Managua |
The Team Lead must manage a team of 20+ advisors and help them be successful by ensuring behavioral based coaching and feedback mechanisms, with focus on customer experience and satisfaction.
• Performance management
• The Team Lead must ensure good attendance.
• Attrition management for the team.
? 1-2 years of Experience in Customer Service Leader is a plus
? 85% English skills
? Schedule flexibility
? Excellent Customer Service skills
? Strong background in leading a Team of high performing individuals
? Good people management skills
? Leadership and coaching skills
? Focus on key deliverables in a timely manner
Jefe o Encargad@ de Call Center (Opcional) |
Inglés Requerido |
Avanzado |
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