Descripción de la Oferta

Are you a motivated, self-starter with the desire to make your mark? As a Customer Service Representative, you will have an opportunity to become part of this growing industry, providing excellent customer service while enjoying competitive compensation, advancement opportunities, and the opportunity to love what you do!

Position Purpose:
This person contributes to success by providing first line customer service support to end-user customers, retailers and Sales Support Staff.

Essential Duties & Responsibilities:
• Answers high volume customer service inquiries via phone calls.
• Assists customers with items such as refunds, product information, machine locations, and sales, promotions or technical inquiries
• Documents and tracks emails/chats/phones in LOB ticketing system
• Manage time effectively and works effectively with other members of the team
• Meets Key Performance indicators and adheres to all company values
• Present a professional image at all times to customers and vendors treat all customers with the utmost respect and professionalism
• Assists with off phone activities such as emails, check requests and data entry
• Performs as a Point of Contact in absence of Leadership
• Assists Leadership with coaching and mentoring of customer service representatives
• Performs Help Desk functions as scheduled – coaching and guiding fellow associates in providing best solution for customer inquiry
• Troubleshoots and resolves customer complaints
• Interfaces with inter-company resources to resolve customer requests
• Maintains a good working knowledge to the company’s products and technologies
• Perform other duties assigned

Required Qualifications & Experience:
• High School Degree or GED
• Minimum of 6 months experience in customer service related position or call center
• Excellent customer service skills (ability to provide service with empathy and confidence)
• Ability to multi-task and work in a fast paced, high volume environment (ability to handle multiple chats at one time)
• Excellent customer service, problem solving, and typing skills 40 WPM)
• Excellent written communication skills and keen attention to detail
• Basic knowledge of MS Word and Excel
• Requires ability to navigate multiple computer programs or relevant applications

Experiencia Requerida

Educación Secundaria

Lenguajes