Área de la Empresa | Telecomunicaciones |
Cargo Solicitado | Ejecutiv@ de Call Center |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | 900 |
Salario minimo (USD) | 600 |
Vehículo | Indiferente |
País | Nicaragua |
Departamento | Managua |
Trainer will deliver and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front line representative level employees.
Duties and Responsibilities:
• Observe, teach, and co-teach new-hire and on-going training.
• Conduct formal walk-through of training materials and work with a Senior Trainer on course development as necessary.
• Monitor student progress throughout duration of training, providing coaching and developmental feedback.
• Determine continuation of employment eligibility for students through performance feedback process.
• Facilitate transition of students from training to work environment, ensuring competency levels are sufficient.
• Participate in client meetings for material and curriculum updates as well as ensure appropriate changes are included in future classes.
• Work closely with Lead Trainer to develop classroom delivery strategies including multi-media preparation.
• Utilize effective presentation skills including creative training techniques and adult/accelerated learning techniques.
• Review classroom agendas, timelines, and content flow as necessary to deliver effective training to students.
• Complete daily tracking including end-of-day course evaluations and trainee assessments.
• Provide basic support for technical and systems training.
• Summarize course and trainer evaluations for management review.
• Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring.
• Other duties as assigned.
Requirements:
•Associate’s degree in related field or advanced vocational training with two to four years related experience; or High school diploma or equivalent with three or more years of related work experience.
•Previous experience in a Call Center is required.
•Understanding of learning principles
•Strong written and oral communication skills.
•Must have proficiency with various software applications programs including Microsoft Word, and Excel.
Cualquier Área de Estudios (Opcional) |
Universidad Completa | Graduado |
Inglés (Opcional) |
Avanzado |
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