Descripción de la Oferta

High degree of skill and passion for taking care of customer needs to ensure complete customer satisfaction and retention. Will receive or make customer contact via phone call, e-mail, chat and/or any other source; answers questions; modifies errors; coordinates with other internal departments to ensure customer requirements can be met; ? Provides excellent customer service; handle most complex customer inquiries and the willingness to build long-term relationships with the customers ? Ability to deliver value added services by developing a strong knowledge of all of Crowley's services and has the ability to influence and sell the service offerings (including new systems); ? Creative, flexible, self-motivated and goal oriented individual; ? Ability to multi-task and meet deadlines in a fast paced and changing environment; ? Ability to work in a collaborative environment; ? Ensures compliance with individual and team KPIs; ? Identifies and communicate improvement needs; may recommend improvements that would enhance the customer experience; ? May be required to travel when necessary; ? Performs other duties as requested Employees are accountable to management and to each other to ensure every task is done safely in accordance with Management Systems or business unit procedures with the objective of continuously improving our processes. EDUCATION: University Studies preferred. REQUIREMENTS: ? Must possess strong PC skills including but not limited to Microsoft Office programs like Word and Excel; ? Requires use of the Crowley On Line Services products; ? Strong oral and written communications; ? Ability to exhibit a level of influencing and selling via the telephone; ? Minimum 1-2 years experience working in a customer interface role; ? Fully bi-lingual (English / Spanish) All Crowley positions require proficiency in Microsoft Excel, Outlook and Word. Some positions may also include proficiency in other Microsoft Office applications.

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