Descripción de la Oferta

We are looking for an individual with a proven track record of leading a sales team / sales program within a dedicated inbound or outbound call center or a Business Processing Operations. This position requires attention to detail as regulatory compliance & customer satisfaction are of paramount importance. A focus on process, reporting results, attention to detail, and excellent internal/external customer service skills are crucial to the position. Areas of expertise should include training new customer representative, coaching current customer representatives, reporting successes & failures to the Ascentive senior team, and dedication to driving positive impact.

Previous Experience / Able to demonstrate previous results / Responsibilities:

• Previous experience / responsible for 30+ FTE person inbound/outbound sales call center
• Provide leadership for the call center team (within a program) - including managing both the inbound and outbound staff and programs
• Managing daily performance ensuring high levels of goal attainment and quality of service.
• Provide Coaching & Feedback for representatives & supervisors.
• Complete Coaching & Progress Plan logs daily/weekly/as needed.
• Provide Daily Narrative on previous day’s results.
• Participate on daily huddle with Ascentive senior management team
• Participate on Weekly, Monthly, and Quarterly Business Reviews
• Accountable to KPI, and service level agreement, and negotiated statement of work

Qualifications:

• Bachelor degree required
• 3-5 years of experience required Demonstrate ability to lead, coach, develops effective sales teams.
• Strong communication skills.
• Team player, demonstrate results in raising and maintaining high levels of employee engagement
• Customer focus, ability to balance needs of client and core service operation
• Strong analytical and problem solving skills.
• Knowledge of call center operations.
• Results oriented with ability to manage change while creating a positive environment.
• Proficiency in Microsoft Office Suite and Products
• Flexibility to work long and irregular hours.
• Professional maturity

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes